Skip to Content


Careers at iCare

Main Content

Community Health Worker/Health Coach

    • Job Tracking ID: 512689-715790
    • Job Location: Milwaukee, WI
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Full-Time/Regular
    • Date Updated: December 18, 2019
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
Invite a friend
facebook LinkedIn Twitter Email

Job Description:

The Community Health Worker/Health Coach (CHW) will be responsible for helping members to navigate and access community services, other resources and adopt healthy behaviors. The CHW is an integral member of the interdisciplinary care management team. The CHW will work closely with designated iCare members, Care Coordinators, RNs, health care providers and community partners to effectively coordinate, support, and coach members in the implementation of the member-centered care plan. The CHW helps to develop and maintain partnerships with community-based organizations and assists members to connect with needed services.

  1. Conduct member outreach and engagement activities to designated members, including face-to-face, mail and telephone contact
  2. Conduct outreach and engagement activities that support patient continuity of care, including re-engaging members in care if they miss appointments or do not follow-up on treatment
  3. Conduct initial and periodic needs assessments, including assessing barriers and assets (e.g. transportation, community barriers, and social supports); member and/or family/caregiver preferences; language, literacy and cultural preferences.
  4. Support the development and execution of member-centered care plan, including assisting member to understand plan and instructions and tailoring communication to appropriate health literacy levels.
  5. Promote member adherence through assessing member’s readiness to change, assisting member in making changes to daily routines, identifying barriers; and assisting member with developing strategies to address barriers.
  6. Perform informal counseling, behavioral change support and assistance with goal setting and action planning
  7. Assist member with navigating health care and social service systems, including arranging for transportation and scheduling and accompanying members to appointments.
  8. Assist Care Coordinators and Team RN with monitoring and evaluation member needs, including for prevention, wellness, medical, and specialist, and behavioral health treatment, care transitions and social and community service needs.
  9. Identify available community-based resources and actively manage appropriate referrals, access, engagement, follow-up and coordination of services.

Experience and Skills:

  1. Current high school diploma or GED
  2. Direct experience with or knowledge of population or community to be served
  3. Excellent oral communication skills
  4. Ability to establish positive, supportive, trusting relationships with and among members and colleagues
  5. Demonstrated ability to work well with people of various ages, backgrounds, ethnicities and life experiences
  6. Work collaboratively and effectively within a team
  7. Ability to develop, adapt and execute outreach plans
  8. Ability to collect and document data and information
  9. Must be able to quickly develop proficiency in patient-tracking systems and care management software
  10. Identify and apply appropriate role definition and skilled boundaries.
  11. Ability to legally operate a motor vehicle, with full coverage auto insurance
  12. Ability to travel within the designated community