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Member Retention Specialist

    • Job Tracking ID: 512689-626546
    • Job Location: Milwaukeke, WI
    • Job Level: Mid Career (2+ years)
    • Level of Education: 2 year degree
    • Job Type: Full-Time/Regular
    • Date Updated: June 26, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

This position provides telephonic assistance to the iCare sales staff and Medicaid members in establishing and/or maintaining their Medicaid membership.

  1. Monitor the daily TR/R to ensure that SNP members maintain their Medicaid eligibility.
  2. Assist individuals in enrolling in the Medicaid Assistance Purchase Plan (MAPP).
  3. Monitor the monthly Medicaid Recertification Report and assist members as needed with their recertification and re-enrollment into iCare Medicaid as needed.
  4. Answer questions from team members, internal staff, and appointed brokers concerning Medicaid and Medicare eligibility.
  5. Respond to reply cards received from non-qualified SNP people to potentially enroll in SSI.
  6. Attend meetings in the community representing iCare.

Experience and Skills:

  1. Associate Degree or equivalent job related experience.
  2. Thorough knowledge and understanding of Medicaid, to include SSI Medicaid, BadgerCare Plus, and the Medicaid Savings Plan.
  3. Knowledge of Medicare desirable.
  4. Ability to maintain strict confidentiality.
  5. Efficient organizational skills to effectively manage personal work time with a high level of flexibility, meet required deadlines, and manage multiple projects and/or assignments with continual interruptions.
  6. Working knowledge Microsoft Word, Excel and Outlook.
  7. Knowledge of general business practices.
  8. Ability to work effectively independently and as part of a team.
  9. Excellent customer service skills with people at all levels.
  10. A car and valid Wisconsin driver’s license is required for territory travel.
  11. Cultural sensitivity and sensitivity to the Medicaid population.


  • Independent Care Health Plan
  • 1555 RiverCenter Drive, Suite 206
  • Milwaukee, WI 53212
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