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Care Coordinator

    • Job Tracking ID: 512689-624208
    • Job Location: Madison, WI
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: July 20, 2018
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
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Job Description:

This professional position provides managed care coordination services to meet medical, behavioral health and social needs of Independent Care members in Dane County while promoting and maintaining the quality of care for members.

  1. Conducts initial and annual assessments of members’ medical, behavioral health and social needs to develop a care plan for each individual. The Care Coordination assessment is typically conducted in the member’s home, office or other community setting.
  2. Coordinates and organizes information about members’ medical, behavioral health and social needs based on an assessment. Develops a formal care plan for each member to address these needs with review/assistance by the case manager.
  3. Communicates care plan information about members to healthcare and other providers.
  4. Builds constructive working relationships with physicians, social service providers and others by involving them in the Care Coordination process, and assists in problem resolution involving members and providers, including information for the member grievance process.
  5. Provides information to members and providers regarding benefits, service providers and access protocols and educates members on appropriate use of medical services. Provides referrals for community resources and social services as necessary.
  6. Assures adequate documentation of member information, contacts made regarding member’s care and services provided.
  7. Serves as a member advocate to ensure appropriate medical, behavioral health and social services are provided.
  8. Updates care plan per policy.


Experience and Skills:

  1. Bachelor’s degree in social service, rehabilitation, psychology or other related degree.
  2. Related health care or social work experience.
  3. A personal vehicle, valid State of Wisconsin motor vehicle operator’s license and conformity with insurance coverage limits are required.
  4. Ability to effectively communicate thoughts, ideas, and information both orally and in writing.
  5. Ability to demonstrate flexibility, set priorities with daily demands and long-term work assignments and projects. Ability and willingness to change priorities when necessary.
  6. Strong interpersonal skills and ability to effectively interact with members and coworkers from a variety of different backgrounds and experiences in a professional, diplomatic and courteous manner.
  7. Ability to work effectively as a team member and cooperate in achieving company goals.
  8. Knowledge of physical and mental impairments and related medical conditions.
  9. Interest and willingness to travel to all locations of Dane County to serve persons with severe disabilities.



  • Independent Care Health Plan
  • 1555 RiverCenter Drive, Suite 206
  • Milwaukee, WI 53212
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