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Care Coordinator-Bilingual Spanish

    • Job Tracking ID: 512689-587751
    • Job Location: Milwaukee, WI
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: August 17, 2017
    • Years of Experience: Up to 2 Years
    • Starting Date: ASAP
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Job Description:

This professional position provides managed care coordination services to meet medical, behavioral health and social needs of Independent Care members while promoting and maintaining the quality of care for members. This position reports to the Manager of Care Coordination.


  1. Conducts initial and annual assessments of members’ medical, behavioral health and social needs to develop a care plan for each individual. The Care Coordination assessment is typically conducted in the member’s home, office or other community setting.
  2. Coordinates and organizes information about members’ medical, behavioral health and social needs based on an assessment. Develops a formal care plan for each member to address these needs with review/assistance by the case manager.
  3. Communicates care plan information about members to healthcare and other providers.
  4. Builds constructive working relationships with physicians, social service providers and others by involving them in the Care Coordination process, and assists in problem resolution involving members and providers, including information for the member grievance process.
  5. Provides information to members and providers regarding benefits, service providers and access protocols and educates members on appropriate use of medical services. Provides referrals for community resources and social services as necessary.
  6. Assures adequate documentation of member information, contacts made regarding member’s care and services provided.
  7. Serves as a member advocate to ensure appropriate medical, behavioral health and social services are provided.
  8. Updates care plan per policy.
  9. Actively monitors member’s ability and willingness to engage in treatment regimes, and problem solves with staff, members and providers, alternatives or solutions to their needs.
  10. Conducts follow up calls post hospitalization and emergency room visits.
  11. Contributes to interdisciplinary Icare team meetings as either a participant or a facilitator.
  12. Educates members on preventive health guidelines and programs.
  13. Provides input for the QA/QI program.
  14. Practices and promotes safety in the workplace.






Experience and Skills:


  1. Bachelor’s degree in social service, rehabilitation, psychology or other related degree.
  2. Ability to speak Spanish fluently.
  3. Related health care or social work experience.
  4. A personal vehicle, valid State of Wisconsin motor vehicle operator’s license and conformity with insurance coverage limits are required.
  5. Ability to effectively communicate thoughts, ideas, and information both orally and in writing.
  6. Ability to demonstrate flexibility, set priorities with daily demands and long-term work assignments and projects. Ability and willingness to change priorities when necessary.
  7. Strong interpersonal skills and ability to effectively interact with members and coworkers from a variety of different backgrounds and experiences in a professional, diplomatic and courteous manner.
  8. Ability to work effectively as a team member and cooperate in achieving company goals.
  9. Knowledge of physical and mental impairments and related medical conditions.
  10. Skill and ability to seek solutions using appropriate methodologies. Problem solving ability to apply an appropriate combination of independent thinking, consultation with relevant staff and the collection of facts and data.
  11. Interest and willingness to travel to all locations of MilwaukeeCounty to serve persons with severe disabilities.
  12. Ability to learn and use a personal computer and software applications of Independent Care.
  13. Ability to develop and maintain effective working relationships with providers , other agencies and organizations.
  14. Ability to work independently with minimal supervision and to make independent decisions to creatively address member needs and concerns.
  15. Ability to use sound judgment in providing coordination of care for members.




First shift Monday thru Friday only. No weekends or holidays.


  • Independent Care Health Plan
  • 1555 RiverCenter Drive, Suite 206
  • Milwaukee, WI 53212
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  • Copyright © 2017 Independent Care Health Plan